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Privacy Policy

EverBlue Waters, Inc.
Elk Grove, California

1. Introduction

EverBlue Waters, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information of our customers, website visitors, and service users (“you,” “your”).

By using our website, submitting a service request, or receiving pool services from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

Information you voluntarily provide, such as:

  • Full name

  • Address (service and billing)

  • Email address

  • Phone number

  • Payment information (credit/debit card details processed via secure third-party payment processors)

  • Account login credentials (if applicable)

B. Non-Personal Information

Information automatically collected through our website or service systems:

  • Browser type and version

  • Device information (IP address, operating system)

  • Date and time of visit

  • Referring website or search query

  • Website usage data (via analytics tools like Google Analytics)

C. Service Information

Details related to your pool and property necessary to perform services, such as:

  • Pool size, type, and equipment details

  • Service schedules

  • Maintenance history

3. How We Use Your Information

We use your information for the following business purposes:

  • To schedule, perform, and manage pool cleaning and repair services

  • To communicate about appointments, invoices, and customer support

  • To process payments and maintain service records

  • To send updates, promotions, and maintenance reminders (only with your consent)

  • To improve our services, website, and customer experience

  • To comply with legal obligations or respond to lawful requests

4. How We Share Information

We do not sell your personal information.
We may share limited information only as necessary in the following cases:

  • Service Providers: Trusted contractors or vendors (e.g., payment processors, IT providers) who help us operate our business.

  • Legal Compliance: When required by law, subpoena, or government request.

  • Business Transfers: In connection with a merger, acquisition, or sale of company assets, where permitted by law.

All third parties are contractually required to keep your information confidential and use it only for authorized purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Remember your preferences

  • Improve site functionality

  • Measure traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect website performance or certain features.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services,

  • Fulfill legal and accounting obligations, and

  • Resolve potential disputes.

When data is no longer needed, we securely delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, misuse, or unauthorized access.
Examples include:

  • Secure, encrypted payment processing

  • Limited employee access to customer data

  • Encrypted communications where applicable

However, no system can guarantee 100% security. You share information with us at your own risk.

8. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

  1. Know what personal information we collect and how it’s used.

  2. Request access to the personal information we hold about you.

  3. Request deletion of your personal data (subject to certain exceptions).

  4. Opt-out of sale or sharing of personal data (we do not sell your data).

  5. Non-discrimination for exercising your privacy rights.

To exercise your rights, please contact us (see Section 12).
We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect the most recent version. Any significant changes will be communicated via our website or by direct notice when appropriate.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

EverBlue Waters, Inc.
Elk Grove, California
Phone: 916-707-7788

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